Last updated: 16 August 2026
1. Who I am
I am Linzi Meaden and I am the data controller responsible for the personal information I collect and use through my website and in providing my therapy, coaching and related services.
If you have any questions about your personal information or this Privacy Policy, please contact me:
Email: linzi@linzimeaden.com
Website: https://linzimeaden.com
2. Information I collect
Depending on how you interact with me, I may collect:
• Your name and contact details
• Information provided through website enquiries
• Appointment and booking information
• Information provided during therapy or coaching
• Session notes and professional records
• Communications with me, including email and WhatsApp where used
• Payment and administration information
• Information provided when purchasing or accessing online courses, programmes or digital products
• Technical information relating to your use of my website, including information collected through cookies and similar technologies
I may process information concerning your health and wellbeing when this is necessary for providing therapy or coaching services. This may constitute special category personal data under UK data protection law.
Where personal information is provided to me by someone other than you, I may receive it from another individual or organisation where this is necessary and lawful for providing or administering my services.
3. How I use your information
I use personal information to:
• Respond to enquiries
• Arrange and manage appointments
• Provide therapy and coaching services
• Maintain appropriate professional records
• Provide agreed information and resources
• Process payments and administer services
• Provide online courses, programmes and digital products
• Maintain the security and operation of my website and systems
• Meet legal, professional, insurance and regulatory requirements
• Establish, exercise or defend legal claims where necessary
4. Lawful basis for processing
I process personal information where there is a lawful basis under UK data protection law. Depending on the purpose, this may include contract, legitimate interests, legal obligation, vital interests or consent.
Where I process information concerning your health and wellbeing, this may constitute special category personal data and I handle it in accordance with applicable data protection law.
Where processing relies on your consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
5. Who I share your information with
I do not sell your personal information.
I use trusted service providers to operate my business and provide services, including:
WordPress for my website.
Acuity Scheduling, a Squarespace service, for appointment scheduling.
Stripe for payment processing.
Kajabi for online courses, programmes and digital products.
These providers may process personal information on my behalf where necessary to provide their services.
I may also disclose information where required or permitted by law, where necessary for professional or insurance purposes, or where necessary to establish, exercise or defend legal claims.
6. International transfers
Some service providers I use may process personal information outside the United Kingdom.
Where personal information is transferred outside the UK, I will use an appropriate lawful transfer mechanism and safeguards required by UK data protection law.
7. How long I keep your information
I keep personal information for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining appropriate professional records, meeting legal, professional and insurance requirements and establishing, exercising or defending legal claims where necessary.
Different types of information may therefore be retained for different periods.
When information is no longer required, it will be securely deleted or destroyed where appropriate.
8. Cookies
My website uses cookies and similar technologies.
Some are necessary for the website to function. Where non essential cookies or similar technologies are used, I will ask for your consent before using them where required by law.
You can manage your cookie preferences through the cookie consent mechanism on the website.
9. Your rights
Depending on the circumstances, you have rights under UK data protection law, including the right to:
• Access your personal information
• Ask for inaccurate information to be corrected
• Request erasure in certain circumstances
• Request restriction of processing in certain circumstances
• Object to certain processing
• Request data portability in certain circumstances
• Withdraw consent where processing is based on consent
These rights are subject to applicable legal conditions and exemptions and are not absolute.
To exercise your rights, please contact me using the details above.
10. Complaints
If you have concerns about how I have handled your personal information, please contact me first so that I can try to resolve your concern.
You also have the right to complain to the Information Commissioner’s Office.
Information Commissioner’s Office complaint service:
https://ico.org.uk/make-a-complaint/
11. Copyright
Unless otherwise stated, the text, content, design, graphics and original materials on this website are the copyright of Linzi Meaden or the relevant copyright owner.
Material must not be copied, reproduced, distributed or used without the appropriate permission of the copyright owner. Where content or materials have been provided by third parties, copyright remains with the relevant owner.
12. Changes to this Privacy Policy
I may update this Privacy Policy from time to time to reflect changes to my services, systems or legal requirements.
The latest version will be published on this page.
Linzi Meaden
LM Coaching
